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About the Organization

Water & Sanitation for the Urban Poor (WSUP) is a not-for-profit company that helps transform cities to benefit the millions who lack access to water and sanitation.WSUP was created in 2005 as a response to the urban explosion that has left many cities unable to provide basic services, such as access to a toilet or drinking water, to low-income communities. The organization works alongside local providers, enabling them to develop services, build infrastructure, and attract funding so that they can reach low-income communities.WSUP has a permanent presence in six countries and implements projects elsewhere through its consultancy arm, WSUP Advisory. As the urban specialist in water and sanitation, WSUP is committed to sharing evidence and approaches so that its innovations can enable change around the world.Since inception, WSUP has helped 20 million people access improved water and sanitation services.In August 2017, Skoll Foundation invested US $2 million into WSUP's SWEEP partnership in Bangladesh, an initiative which enables the private sector to provide fecal sludge management services in multiple cities, with the potential to benefit millions of low-income residents. 

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Sanitation services can often be improved through the involvement of the private sector, through partnerships with the public sector.

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Strengthening citywide service providers, such as the Lusaka Water & Sewerage Company (LWSC) in Zambia, is a key part of delivering improved services for the poorest urban residents.

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Water bought from informal vendors is often unsafe and expensive. WSUP finds ways to connect residents in low-income communities to formal water networks, leading to cheaper, and safer, water access.

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Rapid urbanisation has left millions of people in South Asia and sub-Saharan Africa without access to basic services like water and sanitation.

Ambition for Change

WSUP seeks to change the way that cities provide access to water and sanitation, improving health and living standards for the poorest residents. 

Path to Scale

1. Effective policies and regulations, to incentivise action and provide the right environment for the private sector. 

2. Enhanced skills and capacity in the public and private sector. 

3. Increased investment, stronger planning, and financial management. 

Skoll Awardee

Graduating from Oxford University in 1983, Sam Parker started his career in business, working for six years in the agrochemical industry.  In 1989, Sam visited a safe house for street children during a business trip to Sao Paolo, Brazil – and was overwhelmed by the challenge the children faced and was inspired to help.  He promptly quit his job, started a foundation, and returned to live in the safe house for two years, where he learned how difficult systems change is and the importance of on-the-ground, community engagement.  After that, Sam returned to business for 11 years at a UK-based commodity trading company and then, in 2002, he returned to the development sector with a role at International Save the Children Alliance.  In 2006, Sam joined Water and Sanitation for the Urban Poor (WSUP) as its first CEO.

Sam left WSUP in early 2015 and is currently serving as the Director of the Shell Foundation. Neil Jeffery has succeeded Sam as CEO of WSUP and is leading the organization into the scaling phase of its lifecycle. Prior to WSUP, Neil worked closely with governments on a range of advocacy and policy issues, most recently as CEO of Renewable World, working to help provide energy for and with low income producers and consumers.

Impact & Accomplishments
  • To date, WSUP has reached nearly 20 million people through water, sanitation, and hygiene services in sub-Saharan Africa and south Asia. It has achieved this through a focus on systems change. 
  • Policies and regulations. Example: With support from WSUP, the Kenyan regulator introduced a new Key Performance Indicator requiring utilities to demonstrate how they are serving the poorest, influencing utility priorities across the country. 
  • Skills and capacity. Example: In India, assistance from WSUP enabled the city of Visakhapatnam to eradicate open defecation and improve sanitation services for all, including low-income residents. 
  • Example: In Madagascar's capital city, WSUP supported the water utility and city authorities to improve water services for well over half a million people. 
  • Investment. As of January 2020, WSUP has achieved a cumulative sum of USD 450M in finance mobilized from public, private, and international finance institutions as well as households to support water and sanitation in low-income, urban communities around the world. It has influenced investments by international financing institutions, including the World Bank, the European Investment Bank, and the African Development Bank. 
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